Ellern Mede Ridgeway provides contracted services to NHS England and Ellern Mede Barnet provides spot purchased beds to the NHS as well as offering independent services for other publicly funded referrers and private individuals. We provide an Advocacy service to patients through Advent Advocacy. Our external relationships provide strong external inspection, measurement and assurance of quality control for our services which we are pleased to announce has been rated with an overall Good by the Care Quality Commission and a 98% rating from QNIC. The on-site Ellern Mede School has been accredited by OFSTED as Outstanding.

Ellern Mede Quality (EMQ) is an internal audit system which involves all staff and all aspects of service provided by Ellern Mede. EMQ is co-ordinated by our internal Audit Team and reporting to our Quality Safety and Standards Committee (QSSC). EMQ is a robust quality assurance process for continuous evaluation, measurement, action and improvement.

Ellern Mede offers a comprehensive 24 hour service which is underpinned by full risk management, safeguarding, and governance. Continuity of care is paramount. Great care is therefore taken at each shift handover, and Multidisciplinary Team (MDT) handovers twice weekly, where full reporting on each and every patient is shared. We also offer a fully responsive and transparent feedback and complaints process. The hospital has a Safeguarding Lead, a Caldicott Guardian, a Complaints Officer, a Training Officer and a Policies Committee. We hold a monthly Quality Safety and Standards meeting which all staff are welcome to attend.

The hospital management process encourages feedback from patients, parents, referrers, commissioners, case managers, schools and staff alike. It involves daily reporting and weekly meetings including the Community Meeting which is led by patients. MDT weekly reviews and Care Plan Approach (CPA) reviews incorporate all stakeholders.

We hold a weekly Centre Operations Management meeting (COM) led by the Registered Manager and the Managing Director. There are regular meetings of the Senior Management Team (SMT). This approach to the safe and successful management of our hospitals include action-oriented meetings as shown in the diagram below.

We hold fortnightly Academic Sessions for staff featuring both external and in-house speakers as well as comprehensive training and development time for staff including continuous professional development, reflective practice, mandatory and statutory training. We are rolling out our own E-Learning system. We also offer an Education Fund for staff to be able to undertake their own choice of professional development training. We have close links with a number of universities in the Greater London area.