Internet and Email
Privacy Policy

The Ellern Mede group is committed to protecting your privacy and security. Our contact forms invite you to supply your contact detail information in order for us to provide you with information about our services. We need to process and store this information in order to get in touch with you. This policy only applies to the use that we make of data provided to us via the Internet and email.

Our Commitment to Your Privacy

By submitting your personal information, you consent to such processing and transfers in connection with eating disorders treatment and information and for any other purposes to which you consent at the time you provide the information.

Other data provided to the Ellern Mede group in correspondence, by telephone or by other means not detailed in this policy is governed by our Patient Confidentiality Policy. When admitted to treatment, some of your personal medical records will of necessity be shared with us and we can assure you that they are stored safely, seen only by staff directly involved with your care, and not shared with any third party unless there are specific circumstances explained in our Patient Confidentiality Policy.

Browser technology and your privacy

Browsers such as Google as well as settings for websites such as ours use “Cookie” technology. Cookies are small pieces of information with a unique identifier which are sent to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website. They store and sometimes track information about your use of the website. This is useful for tools such as Google Analytics which help website managers to know if the content they are providing is proving useful or not to the reader.

Internet browsers allow users to manage their cookies. They can be set to accept all cookies, to let them know when a cookie has been set, or never to receive cookies. Each browser works in a different way: use the ‘Help’ menu in your browser to find out to change your cookie preferences.

For information on how to do this on the browser of your mobile phone you should refer to your handset manual.

You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser.
If you have any queries about the protection of personal information we hold about you, please do not hesitate to contact Nancy Maicoo, Ellern Mede Ridgeway, Holcombe Hill, The Ridgeway, Mill Hill, London, NW7 4HX